Thirteen modules. One patient record. Zero re-entry.
CRM, EMR, POS, inventory, HR, and accounting share a single record — so a WhatsApp inquiry becomes a booked consultation becomes a paid invoice becomes a ledger entry, without anyone retyping it.
// one record, start to finish
Every step of the patient journey posts to the same record.
Inquiry
A message lands via WhatsApp, Facebook, phone, or the website.
Booking
CRM schedules the room and doctor, no double-booking.
Consent
Daily and treatment consent gates clear before care starts.
Treatment
EMR notes, photos, and the procedure timer run together.
Billing
POS pulls prescriptions and package balances automatically.
Ledger
Revenue, commissions, and stock post to accounting in real time.
// deployment
Deploy one module, a tailored combo, or the full ecosystem.
Standalone
- Config
- Single core module (e.g. EMR or Multi-Branch Inventory)
- Best for
- Fixes a critical operational bottleneck in an existing infrastructure without full software replacement.
Hybrid Combo
- Config
- Tailored module package (e.g. CRM + POS + Social CRM + AI Voice Agent)
- Best for
- Optimizes a specific revenue or operational stream, such as a sales-heavy aesthetic clinic chain.
Full Ecosystem
- Config
- Complete 13-module suite — all clinical, retail & back-office modules
- Best for
- Complete digital transformation providing total end-to-end clinical and financial automation.
// core modules
Where most clinics start.
Customer Relationship Management
CRM
The operational nerve center for client relationships across every branch — leads, scheduling, packages, and loyalty in one place.
- Omnichannel lead capture from WhatsApp Business, Facebook Meta, and 3CX phone systems.
- Resource scheduling engine prevents room and doctor double-booking across branches.
- Package quotations load into pre-credited "Buckets" the moment payment clears.
Electronic Medical Records
EMR
Structured digital medical records, visual progress tracking, and protocol-based prescriptions built for dermatology and aesthetic medicine.
- Structured health history — systemic conditions, allergies, trichology metrics, pregnancy status.
- Visual progress gallery for before-and-after photographs across treatment cycles.
- Protocol-based prescriptions with internal pharmacy dispatch and diagnostic panel ordering.
Point of Sale & Billing
POS
The checkout and billing engine — clinical procedures, retail products, package redemptions, and prescriptions, reconciled at one till.
- Pulls prescribed products straight from the EMR — no re-entry, no fulfillment errors.
- Deducts sessions from pre-purchased packages automatically at checkout.
- Splits payment across cash, card, transfer, and gift voucher in one transaction.
Multi-Level Inventory & Supply Chain
Inventory
Full procurement and stock distribution lifecycle across warehouses, branches, and treatment sections.
- 4-tier item taxonomy with re-order levels, thresholds, and lead times.
- Main stock updates only when a Goods Received Note is formally authorized.
- Treatment Utilization Notes record consumables used per procedure.
Role-Gated Mobile Management App
Mobile App
A floor-management app enforcing clinical compliance, photo verification, and procedure timing across staff roles.
- CRM role gates every patient behind Initial and Daily Consent before clinical staff can see them.
- PA role uploads verified profile and consultation photos before treatment can proceed.
- Therapist role runs the procedure timer, gated on Before Photos being confirmed.
AI Voice Agent Call Center
AI Voice Agent
A context-aware conversational AI that answers calls, checks schedules, and books appointments — with live escalation.
- Answers pricing and preparation questions autonomously.
- Checks doctor schedules and books appointments without a human.
- 3CX call center escalation when a call needs a person.
// built for clinical safety
Compliance gates that can’t be skipped, not just policies that ask nicely.
Daily Consent Gate
CRM → Mobile App
Patient remains hidden from clinical staff until CRM submits the Daily Consent Form.
Profile Photo Gate
PA → Mobile App
Upload of consultation photos is blocked until a verified Patient Profile Photo is uploaded.
Before Photo Gate
Therapist → Mobile App
Procedure session timer cannot be started until Before Treatment Photos are confirmed.
GRN Authorization Gate
Inventory → POS / Stock
Main inventory balances are updated ONLY when a Goods Received Note is formally Authorized.
Consultation Payment Gate
POS → EMR
Consultation fees must be settled in full; partial payments are restricted for doctor consultation billing.
// where we operate
Deployed for clinics across six regions.
- Sri Lanka
- UAE
- Maldives
- United Kingdom
- Australia
- New Zealand
// faq
Frequently asked questions
What is OmniClinic ERP?
Can I deploy just one module, like EMR or POS?
Does OmniClinic work outside Sri Lanka?
What is the Daily Consent Gate?
What is the difference between Hybrid Combo and Full Ecosystem?
See OmniClinic on your own data.
A 30-minute walkthrough, scoped to your branches and modules.